FAQ - Frequently Asked Questions

Can I use VoxVote for my annual meetings to vote on important items?

Wed, 07 Oct 2020 08:44:22 GMT

The simple answer is Yes.
Due to Corona / Covid-19, many organizations face problems with transfering physical events to an online (video) event.
With VoxVote you can use anonymous voting along with your live videostream or video conferencing tool. (Zoom, Skype, Teams, WebEx, MeetUp and many other corporate video streams).

Most used: Run your questions live in our VoxVote Designer, and present shared screen to your video audience, where users can vote with their smartphone or any other browser / connected device.
Start your questions when you want, and share the results live (when needed). Or just say: Question is live for 30 seconds, people cast their vote and you hide the results.
Alternative: Show your video in a special browser page and VoxVote in an iFrame besides the video.
So users don't need a smartphone, and can focus both on the video and make their votes on live items presented in the video meeting.
Example of live video + iframe on our Mooc (Massive Open Online Course) page. You can use your live PIN, to test your questions as well.

It's up to you how to origanize that.
Important to know: All voting counts are equal in VoxVote (every user counts as 1), we don't have a weighted sampled voting option in our platform where some people or roles have more voting power.
When identified with non-anonymous settings (for example ask for nickname or personal code), you are able to calculate weighted results after the event.

For high-end meetings / confidential data, we suggest upgrading from the free version to make your event a private event. The upgrade will be made on your 5 free remaining event credits as well, so you then have 6 full events with all functionality and features.

Help my chart is gone? (can be switched on or off with letter H or with side menu)

Mon, 20 Nov 2017 14:52:58 GMT

We added a user count toggle and chart visibility toggle setting to VoxVote. With these options available in the side menu you can control components on the screen.
For example: if you have only 12 users with votes, and you don't want to show the 12, you can toggle with letter V. (press once the V, and the number is gone).
Hide/Show chart? With letter H, you can toggle the chart display or not.
Beware: if you are hiding both the chart and the vote count, you will see nothing!
Missing your chart? And you have voted? Press letter H, or use gear in top left corner, and toggle the chart.

As an example: Below you see the same votes, with on the left, the chart toggled off, and on the right, the chart visible with results.

Can you describe a best practice scenario for starters?

Sat, 08 Mar 2014 20:39:29 GMT

Yes, we have the common starter tips:

Prepare questions a day or longer before the event. Use the preview button to test your questions.
Inform your audience to bring their own device (BYOD - Bring Your Own Device), and inform about the live feedback options during the presentation. iPad or iPhone users can already download the VoxVote app from the app store, others can vote in a browser on https://live.voxvote.com.
On the actual event, use the live mode (green button), and share the live.voxvote.com URL
Always start with a fake/dummy question, for example: "What day is it today?" Or, "How many fingers am I holding?". This will allow the audience to get their devices, login anonymous, and navigate with the (web)app.
When closing a question, interact with your audience about the results, for example: I see that 5% of the audience think that ..... can I ask you a question about that answer you gave?

Little advanced:

Use keyboard commands for starting and navigating through your questions.
With letter 'S' you can start a question. With 'R' you refresh the results to latest live data, with 'T' you can stop your question from broadcasting. Other commands are (N)ext question and (B)ack. (F)ull screen.
Controlling and hiding elements.
On the chart result screen, the top left corner shows a gear (setttings icon). In there you can
A. Toggle the visibility of number of users (sometimes you only want to show the %, and not it was done from 30 users only).
B. Toggle the visibility of the chart results (sometimes you want to see the users who voted, without influencing the results of the first 10 users who voted)
C. Toggle the control commands at the top of the screen.

NOTE: If you both dissable the number of users, and the chart results, you won't see anything, so don't do that by accident!

Can I add a video in VoxVote?

Fri, 29 May 2020 10:33:56 GMT

Yes, you can.
You can embed the 'iframe' from youtube into a VoxVote question, or a slide.

See here a short video instruction: https://www.youtube.com/watch?v=s4mbnbyRglU

How can I set the AutoClose timer and what is it?

Wed, 15 Jun 2016 09:59:11 GMT

The autoclose timer allows you to set an interval in seconds. From the manually start of the question, the autoclose timer will countdown to zero. When the timer has run out, the live question will be closed and the results will be refreshed. If you want another run on the same question with same interval? Press start again.

How to set the timer?

The autoclose dropdown can be found on the main edit screen where you have an overview of all the questions for your event.

No autoclose: If you don't want the autoclose function to be used: set dropdown to -- no autoclose timer -- and set it with Preview or Live (to see the changes).
Other values: If you want different seconds (5 seconds, or 1 hour voting time), you can change the value in the URL: countdownSeconds=60 will countdown 60 seconds. countdownSeconds=6000 will allow the question to be open very long.
When using an autoclose value, the URL can be found in the live screen.
Once the value is set, the live and preview from the start screen will also use the autoclose value.
Autoclose default: 60 seconds
Autoclose settings are shared for all your events and questions.

Delete question or live answer results

Sun, 14 May 2017 09:22:23 GMT

To prevent deleting important live data, we don't have a delete data button or function.
But if you accidentially recorded test results in the live mode, we have the following suggestion.
Make a copy of the question, and delete the earlier question.

Hint: use the preview button to test your question.
The delete question can be found by selection a question and use the red button. Hide/delete question. (PS: all data will be deleted).
In case you want to re-use an event for a new group of audience, you can easilly clone (duplicate) the whole event from the start page. (overview event, click on the logo in the designer)

PS: deleted questions still count a a question for the free version with max 10 questions in an event.

Open answers - how does it work?

Sun, 11 Sep 2016 10:08:48 GMT

In september 2016 we released open answers for free text input.
On the chart result page, we show both a wordcloud (textcloud or tagcloud) from the most common words used. Stopwords like the, in, on etc are removed from them.
On each refresh, the wordcloud is re-generated with a different layout.
On the 2nd tab, we also show the full answers given by the audience, where the most given answer is on top.

The tab preference (WordCloud or Frequency) is remembered each session and through navigation.

TIP: ask your audience to answer short answers. If you ask a question: What is your favourite color, ask them to answer Green, Yellow, Brown. And not: my favourite color is brown.
TIP: when testing your result in preview mode, with only a few answers given, the text cloud might be looking a bit empty. The more answer given, the better. You can also paste this whole paragraph of text to see a great textcloud.

Multiple Choice: Limit number of answers

Sun, 04 Jul 2021 17:55:41 GMT

With a simple text keyword in the instruction text, you can limit or specify the exact numbers of answer options for your multiple choice question.
The keywords with the number can be set in the instructiontext on a multiple choice questiontype.

Specify maximum number of answers: {max: number}
For example: On a list of 10 countries, we want your top 3 favourite countries.
We specify a {max : 3} in the instruction text. The "3" will be used to check on the answers given.
If 1 or 2 countries are allowed, but on 4 or more, the answers will not be recorded. Your audience member will receive an on screen alert message, and needs to select max 3.
We also recommend to write down the 3 or three in the questiontext or instructiontext.

Specify exact number of answers: {exact: number}
For example: On a shortlist of 16 candidates, which 2 candidates should go to the next round?
We specify a {exact: 3} in the instruction text. The "2" will be used to check on the answers given.
We also recommend to write down the 2 or two in the questiontext or instructiontext.

See below a summary how this can be set in our designer, and how it renders on the live voting screens.

Important to know:

This feature will only work with {exact: number} and { max: number} in the instruction line.
The { } part will be stripped out of the display to your audience, the number will be used to validate the input.
This feature cannot be combined with the exclusive 'radio' button in a multiple choice. aka. 'none of the above'
We recommend to write the desired number of input answers as a text in your question or answer.
Always specify a number equal or lower than the number of options. Specifying { exact: 5 } on a list of 4 options will never receive any input on that question.

See more in our short video about this option.

What are the main differences between the free and paid version?

Wed, 01 Jul 2015 11:20:33 GMT

The free version has almost the same functionality as the paid version, with the following differences highlighted.
For more details, compare the product list and packages, making you a paying customer with all unlimited options.

The main differences

VoxVote free and paid - main differences
Functionality	Free	Paid
Number of Votes / Audience size (if you plan 1.000 or more concurrent users in the audience, please inform us in advance for extra monitoring, or scale up our cloud capacity for extra costs per hours during your event to have a 100% flawless high-end event.)	Unlimited	Unlimited
Number of Questions per event	10 questions	Unlimited questions per event
Number of Answer options per questions	Unlimited	Unlimited
Question Images	-	Allow to add an image to your question. Also decide if the image is only on the presenter screen, and or on the voting devices of your audience.
VoxVote Slides	-	Create slides inside VoxVote and integrate them with your polling questions. No install or plugins needed.
Number of Free events	5	5 + upgrade or bought credits (your remaining free will be valid paid credits)
VoxQuiz™ - Quiz option	Yes, available	Yes, available
Branding/Logo	-	Yes, custom logo's on chart result page. A default account logo, or individual event logo's are possible.
Export to Excel	-	Yes, allow to export your voting data to Excel or .CSV after your event. See this example
Private vs Public	Public	Allow option to hide voting results and making your voting data private
Target customers:	Free for everybody Register on https://designer.voxvote.com	Paying customers who want more, trainers, coaches, event organizers who present regular. For teachers/staff/universtity/chartity, we also have a special educational license.
Allow audience to ask questions & moderate by host. With full screen preview options.	-	For paying customers or partners, the Question and Answer module (also known as message module) is available. Including moderate function, Export to Excel and Full Screen options. Per event the question and answer module can be switched on or off.
Open answers - allow free text input. The live reporting is done with a wordcloud (tag cloud) and full frequency of answer given.	Available	Available
Ranked results - allow questions with numeric rank input, or other 'open text ' , see .pdf with calculation example	Available	Available
Support - try to read our faq section first on this page. Learn from our video's and other sections on this website	Twitter or Email	Email and phone Support +31 6 83 33 51 56
Custom URL for audience voting, with logo/corporate style for example https://osborneclarke.voxvote.com	-	Read more for details.
Shared credits - buy a package Silver or Gold and share portions of credits with same domain users.	-	Packages Silver or higher: you can share 4 credits or more. Read more....

My presentation has a lunch break, can I continue after the lunch with same event?

Sat, 08 Mar 2014 20:49:32 GMT

Yes you can, ask the audience to leave event from live voting app (this will save battery resources). They can come back later.

VoxQuiz - How does the quiz option work?

Fri, 04 Sep 2015 10:22:46 GMT

All the quiz related documentation (example, video and point calculation) can be found here

How can I get support from you?

Sat, 30 Jan 2016 15:25:16 GMT

The most how to questions are described on this page, or our step by step tutorial. On top of that you can also watch our video's on youtube.
Sometimes, you just want to ask a question because you can't find it on the website, or you want to discuss some option. Please sent us an e-mail with your question.

All our paying customers who have bought an upgrade or Bronze package or higher, can also have phone support +31 6 83 33 51 56 , and for sales questions you can also contact us.

We have limited budgets (as a school/educational user) to use VoxVote, are there special arrangements possible?

Wed, 11 Jun 2014 13:09:55 GMT

Yes, VoxVote started already in 2014 with a special version for educational institutes. However, since March 2023, we ask a small symbolic amount per whole domain institute see our edu365 page.
If you are an school or educational institute, you can check the list of schools already granted which could be the old license, or the new license, and if missing, you can apply here.

Can I export all voting data to Excel?

Wed, 27 May 2015 08:35:39 GMT

Yes, the export option is available for all paying users and free for eductional partners. An example of the export file can be viewed here.
Per event, you can export the questions and answers, also for when you didn't have any live data, the preview data can be analyzed.

Can I change my personal PIN?

Sat, 08 Mar 2014 20:51:17 GMT

Yes, from October 2021, we have an option for paid/upgraded and educational users to reset your PIN. (Account page / Reset Pin)
You will receive a random new number upon your first project preview.
Make sure your documentation and instruction slide(s) are up to date.

Our advice: don't reset too much, there is no need to have a new pin on each event.

How can I hide my voting results and answer from the public website?

Sat, 08 Mar 2014 20:54:20 GMT

You can use the 'Hide Project' checkbox in the event settings. Available for each customer who had achieved at least one purchase or are educational partners.
In the free plan, all voting results are available through the VoxVote Search Results page. Basically: If you have recorded confidential results, or question options are confidential, you should upgrade the free plan to at least one credit purchase.

I want to combine questions - is that possible?

Wed, 27 May 2015 08:43:08 GMT

Yes, we call it crossing, also known as segmentation, cross-tabbing, correlation, or live pivot charting.
See detailted tutorial on /tutorials/advanced_crossing_and_weighting

The crossing options are free an can be found per question in the Advanced Settings (Bottom right of the screen). If a question is marked as 'Allow crossing' the question can used for normal voting. But it also appears in the crossing navigator, where you can combine other (live) questions with the earlier reported question.

In above example, the Gender question: Are you Male/Female was recorded normally.
When recording the ' Do you like soup' question, the Yes/No soup answered are reported per gender. You can combine all kind of single questions. Where you can also use averages when having numeric 'weighted' results. For example: How many smartphone's do you have? And you can combine that with gender, or other questions.
Important to know: A crossing (combination) will only combine the results for those who answered both questions. So in preview mode, finish all questions on the test devices, otherwise the combinations can't be made.

My event is open, audience can login, and the (empty) chart is displayed, but I can't collect responses.

Sat, 08 Mar 2014 20:59:54 GMT

Press the Start button in the top right corner. A green indicator with the question number should be displayed, indicating the question that is accessible by all voting devices. In the following example, question 2 has been started and will appear on the screens of all connected devices. Go to live.voxvote.com in your browser.

Is there a maximum number of persons in my audiences?

Sat, 08 Mar 2014 21:00:19 GMT

No you can have unlimited audiences, even on our free credit trial accounts.

Our Azure platform scales automatically on heavy duty tasks. But in general, on large conferences (1500+ concurrent users) contact your event organizer and inform them that WiFi repeaters and accesspoints should be available and that you are using VoxVote for audience measurement. On normal conferences up to 200 persons, normal WiFi or cellular data (4G, LTE, 5G) is fine.

Why is a question not automatically opened on chart navigation?

Sat, 08 Mar 2014 21:00:49 GMT

This is intended behaviour. The story on stage must be in sync with the questions. A speaker will first go to the question, and when everybody is ready, press the Start button.